The first modules examine teams, individuals, and networks in the context of: The … ABSTRACT: Education centre is a capacity development infrastructure which could be formally or informally Easy as it is to point out mediocre managers—and you can hardly swing a cat in the average workplace without hitting several—nearly everyone gets to see a few exemplary managers in the course of a career. We need to take a closer look at this second category, great managers, because although their numbers are small, they tend to loom exceptionally large in the lives of the people around them. JCC Some think integrity is the same thing as secretiveness or blind loyalty. Enterprise relationship management or ERM is a business method in relationship management beyond customer relationship management.. ERM - Enterprise Relationship Management is basically a … Frey is an interesting case of a great manager who has great flaws that somehow just don’t matter. Painful and lonely as the process was for Cattabiani, it gave him a human status that no manager had previously held. CUS JEP ALS There is so much inferior management in the world that some people believe we’d be better off in completely flat organizations with no managers at all. To that end, he wanted them to understand where wages came from and to grasp the trade-offs between benefits and profits. And still not all of them do. AD (Ed. Barnard, Chester. Heroism certainly isn’t a word we’re comfortable using in the same breath with the word self-interest, and there’s no escaping the fact that managers do what they do at least partially to serve themselves, even to make money, even to make a lot of money. He ignored resentment, absorbed criticism as his due, delegated relentlessly, even did his best to listen and treat people with visible respect. This is not because some people are born without the management gene or because the wrong people get promoted or because the system can be manipulated—although all these things happen all the time. ICA Vol.4 No.3, The workers wanted to confront the source of their problems. AAST OJRM Most of those lackluster managers we all complain about are doing their best to manage well. Think of the way Johnson & Johnson dealt with the Tylenol poisoning crisis or how Procter & Gamble withdrew Rely Tampons, a newly launched product, because of an unproved but potentially serious health risk. Detection 10.4236/jep.2012.34040 This course focuses on how managers become effective leaders by addressing the human side of enterprise. JSBS 10.4236/ajibm.2018.812158 Gradually, in the midst of open animosity, the change that Cattabiani wanted began to take place. But there is one more indispensable capacity, and Frey possesses it, although in an unusually unpolished form: the capacity to create excitement. And he quickly tired of lying awake nights wondering if the company was going to survive. WJNST OJEE Get this from a library! Managers will top every list. Management is terrifically difficult. JIS Factory workers underwent daily theft-prevention security checks, needed permission to use the bathroom, and were generally treated like delinquents. Finally, we insist that they should be our friends, mentors, or guardians, perpetually alert to our best interests. Some of his workers began to like him. His subordinates were simply afraid to make decisions unless they knew which decisions he wanted them to make. OJOph Each improvement was a new struggle, but Cattabiani continued to make himself a disarmingly open target for anger and argument, the necessary changes did take place, peace was maintained, and the division’s performance improved more than enough to save its life and the hundreds of jobs it provided. ARSci With a partner, Frey had purchased the company in 1984, and at first his relations with employees had been adversarial and hostile. OJOPM AID But even doing it well enough is a much more honorable and arduous task than we commonly suppose. application of the management principles in the articulation of programmes, provision of TEL AMPC Management of Education Resource Centre and Capacity Development in Nigerian Universities, KEYWORDS: We know this is true because so many of us eventually get the chance to try. What is X-Y Theory of Management? He also began to study profit-sharing plans. JSSM There is even a name for this capacity. were purposively selected and the sample consisted of 99 office assistants engaged in the existing The rewards for great managers are more subtle. This title describes management styles and practices to nurture leadership … This paper therefore examined the Scientific Research Tact is not on the list of indispensable ingredients; neither is elegance. JBNB William Peace, who confronted the employees he was about to lay off, tells a second story—one about a general manager named Gene Cattabiani, who had been his boss years earlier and who shaped the kind of manager Peace himself became. But the only people who become great managers are the ones who understand in their guts that managing is not merely a series of mechanical tasks but a set of human interactions. Look back three paragraphs to that long list of requirements. Journal of Human Resource and Sustainability Studies, CellBio But Sells did put his insight into practice in the 1980s, when he headed the company’s fiberglass division. OJS IJG Add your e-mail address to receive free newsletters from SCIRP. The work they did was far from easy, as he’d discovered firsthand when he’d tried to do it himself, and he desperately needed their knowledge of equipment, products, and customers. Maslow, A. JST Great managers serve two masters: one organizational, one moral. Half the kingdom, wealth, fame, a seat in the Senate, the presidency? WJNSE People wept openly or stared dejectedly at the floor. He bought terminals for his agents and built a new spirit of teamwork using enthusiasm, incentives, and a determination to pay so much attention to his employees’ interests that they would feel free to pay attention to the customers’. A buyer had been found for the division, Peace had been kept on as general manager, and the new owner was investing money in the enterprise. JDM JTTs AAD OJAPr MNSMS Two research questions In addition, we ask them to assume responsibility for organizational success, make a great deal of money, and share it generously. We almost invariably dislike and thwart managers who are stingy or mean-spirited, however great their technical abilities. OJA YM. Between any two given cities, two or three standard airfares had suddenly mushroomed into a chaos of new airlines, schedules, and tariffs, all subject to change without notice. WJCS He decreed that learning new skills would entitle people to raises. Indices of Water Quality and Pesticide Monitoring Survey in Lake of Western Co?te d’Ivoire and Its Human Risk Assessment, Kouamé Kouakou Benoit, Konan Kouakou Séraphin, Konan Koffi Félix, Boussou Koffi Charles, Kouamé Kouamé Martin, Dibi Brou, DOI: But he firmly refused to increase wages across the board beyond restoring the pay cut that had helped get the company back on its feet. Practicing this common profession adequately, in other words, requires people to display on an everyday basis the combined skills of St. Peter, Peter the Great, and the Great Houdini. Equally to the point, however, it’s about a manager drawing attention to his own responsibility in adversity, a piece of courage that in this case led to the eventual recapturing of loyal, experienced employees. OJOGas Some confuse it with discretion and some with the opposite quality—bluntness—or with simply not telling lies. Union cooperation was the key to the kind of change that could save the division, and he was determined to change attitudes and begin treating the workforce with respect and honesty. Hal saw it all as a grand opportunity, partly because he saw that the solution lay in another recent innovation—computers. Ondo State, Nigeria. UOAJ The presentations and their aftermath were a watershed. Great management requires leaders to learn some difficult lessons of their own. OALib Of course, a few of us would be terrific managers. McGregor, D. (1960) The Human Side of Enterprise. And still the troublesome fact is that mediocre management is the norm. We want all our leaders—from politicians to movie stars—to stir our souls a little, and we want the same thing from our managers. We generally call it the ability to motivate people, but that phrase is too bloodless to suggest the adrenaline that’s needed to build great companies. For $50, he supplied poor Europeans with steamship tickets, assistance clearing the hurdles at Ellis Island, and transport to Philadelphia. Study large corporations, and you’ll discover that the biggest barrier to change, innovation, and new ideas is very often management. By giving advice to every subordinate who asked him for help in addressing a problem, he continued to run the company and own the problems. Moreover, it takes ingenuity and wit to bring disparate people and elements together into a unified but uniquely original whole. They wanted nothing to do with power and self-government even if it really did mean profit sharing on a generous scale, which they very much doubted was the case. Even if the eventual rewards are great? On the theory that it was indecent to treat people like children who in private life were heads of families, civic leaders, and army reserve officers, he put hourly workers on monthly salaries, did away with time clocks and security checks, and let people on the factory floor set their own work goals, methods, and even work hours. management should expand working facilities and capacity advancement programme to improve AiM OJMC OJM showed that the performance of office assistants was at the average level with the use of technological ACS Many, perhaps most, of the hourly workers resisted. 370-96. IJCCE He wanted them to earn more money than they had ever earned before, but only on the condition that extra money would come from profits: workers would have to share that portion of the risk and shoulder more responsibility. WJM For two weeks, in small groups and at larger team meetings (which Stayer did not attend), they studied the risks and challenges and developed plans to minimize the downside dangers. MPS Gradually over the course of several years, the struggle began to pay off. IJNM Whatever his mistakes in the past, he was determined to turn his present predicament on its head and win the confidence and involvement of his workforce. OALibJ McGregor, D. M. 1957. To give the plan teeth, he declared that he would open the company’s books to union inspection and audit. OJFD ), Justice in the workplace: Approaching fairness in human resources … 10th ed. POS The Human Side of Management ... nearly 90 years after the whole enterprise got off the ground, Hal Rosenbluth took over the business and reinvented it once again. ACT Unlike scientism, human … Adams, Susan. PSYCH OJBD 17 Dec. 2014. Years later, when immigration slowed (and when the company was forced to give up one of its licenses—travel or banking), Rosenbluth Travel moved into the business of leisure travel. Since immigration was not usually an individual affair but involved entire families, Marcus Rosenbluth set himself up as a kind of banker for immigrants as well. using questionnaire tagged “Organization Work Ethics Questionnaire” (OWEQ). OJIC Others seem to believe it means consistency, even in a bad cause. Copyright © 2020 Harvard Business School Publishing. AAR Again and again, he exposed himself to the insults and epithets of people who didn’t seem to believe a word he said. OJNeph It's fast and free! But just as clearly, most of us would not. Great managers also bring forth other great managers. OJBIPHY ADR Frey was sure that he and his workforce would continue to be adversaries until they all shared a common interest in the company’s success.   OJINM OJPM ME WJCD In industrial relations: Participative management …management theorist Douglas McGregor in The Human Side of Enterprise (1960). According to Sells, the blunder that killed thousands of people and eliminated an industry was self-deception. They wanted higher wages all right, but they wanted guarantees, not risks. OJGen JBM Gradually the anger faded and the mood shifted from despondency to resignation and even to some grudging understanding and actual interest in the prospects for a sale. FMAR They didn’t want more responsibility, they didn’t want change—he could keep his profits. OJMSi GEP Rather than simply turn the contract down, however, as he would have done five years earlier, he presented it to his employees. Many began to buy his ideas. First Person: Tales of Management Courage and Tenacity. The payoff came several years later, when Johnsonville was offered a huge new contract that Stayer didn’t believe the company was capable of handling. the work ethics for optimal efficiency. OJEM More important for Frey, workers began to make the connection between income and initiative, and today they carry out all the long-term planning and management of labor, materials, equipment, production runs, packing, and delivery. Managers can be as thoughtless and selfish as any other human beings, but they can also be as idealistic and as noble. New Jersey: Pearson/Prentice Hall. Graphene IJOC Not surprisingly, they quickly became experts at correctly interpreting his tone of voice, deciphering his body language, inferring entire policies from a single offhand remark. OJGas OJI SCD He met with union leaders, told them exactly what he was trying to accomplish, and swore he was not out to break their shop. five (5) faculties, administrative departments and units within the university. OJG Management of Education Resource Centre and Capacity Development in Nigerian Universities. 1960, The human side of enterprise / Douglas McGregor McGraw-Hill … The human side of organizations. JPEE ENG Integrity in management means being responsible, communicating clearly, keeping promises, knowing oneself. Douglas McGregor, an American social psychologist, proposed his famous X-Y theory in his 1960 book 'The Human Side Of Enterprise… By the end of the contract’s first year, the business was again making a profit, and he restored a big piece of the pay cut. JAMP The truth is, people often fail to embrace the opportunities they claim to want, and managers often fail to yield the authority they aim to delegate. This guide is divided into two parts. Something about management looks so easy that we watch one anemic performance after another and never doubt that we could succeed where others repeatedly fail. CE IJOHNS MI JACEN JILSA Great management requires imagination. OJSST OJN In Cropanzano R. These are not management theories; but underlying assumptions about human behaviour. Management at its finest has a heroic dimension because it deals with eternal human challenges and offers no excuse for failure and no escape from responsibility. JMGBND Union leaders had a reputation for intransigence, and several strikes had grown violent. They are also not … Simply select the style you need to format your reference in, then … The managers people name with admiration are always the ones who delegate their authority, make subordinates feel powerful and capable, and draw from them so much creativity and such a feeling of responsibility that their behavior changes forever. IB For starters, we ask them to acquire a long list of more or less traditional management skills in finance, cost control, resource allocation, product development, marketing, manufacturing, technology, and a dozen other areas. Harvard President Lawrence Summers faced intense criticism for remarks he made about the shortage of women in the sciences and engineering at a Jan. 14 closed-door conference. In some cases, however, urging people toward shared responsibility and authority is like pulling teeth, and when it means repressing your own instinct to control, like pulling your own teeth. Now, people whose concept of the heroic is inextricably tied to burning buildings and reckless self-sacrifice may find this suggestion offensive. Semler had reversed the usual practice. OJPathology OJCB PP Peace recalls it as the most painful meeting he ever took part in. MRC Even if there are rewards? SNL Harvard scientists rigorously investigate the effects of pollution, climate, migration, and inequity on human health. InfraMatics Suddenly Peace was in a position to rehire many of the people he’d laid off, and when he made them the offer, everyone, without exception, came back to work for him, even when it meant giving up good jobs found elsewhere. 10.4236/ojmh.2012.21002 JEAS JMMCE By continuing to check the quality of the product, he effectively prevented successful delegation of quality control. ABC Douglas McGregor's revolutionary Theory Y - which contends that individuals are self-motivated and self-directed - influenced major management gurus such … OPJ As it glides upward from acquirable skills to primal virtues, each item on the list grows less and less dispensable. These people fall into two categories: first, the good or very good managers, who are exceedingly rare because they actually meet the inhuman requirements for adequacy; second, the great managers, or rather the occasional bosses we don’t hesitate to call great managers in spite of the fact that they lack a dozen of the skills and virtues that we would normally insist on (and that the job description probably requires). NM Sometimes it also requires managers to learn some difficult lessons of their own. OJAB AM Ask employees about their jobs, and they’ll complain about management. They argued, pleaded, and accused him of ingratitude and heartlessness. IJAA It encapsulated a fundamental distinction between … JCPT Cattabiani felt the time had come to break the impasse. OJCD APM Great management involves courage and tenacity. He introduced greater work flexibility, instituted higher standards for quality and productivity, and when necessary, laid people off. Frey himself soon realized that even if his cost-cutting measures had been necessary, his manner had been arrogant, high-handed, and shortsighted. He calculated that people whose bonuses depended on profits were neither going to waste the company’s money on luxury hotels and cars nor sit around on their hands at work. Companies have been producing deadly chemicals and explosives for hundreds of years. This chapter explores extraordinary companies which are, counter-intuitively perhaps, places where people are encouraged to act and be natural. These few stories can’t possibly paint a comprehensive picture of great management in action, but they do give us a rough sketch of the objective, which is to magnify the social core of human nature, bring individual talents to fruition, create value, and combine those activities with enough passion to generate the greatest possible advantages for every player. JSS The study adapted the descriptive survey research design. Frey wouldn’t take them back until they’d accepted reduced vacations and a pay cut of 12.5%. gadgets and the work ethics was fairly effective. The social side of fairness: Interpersonal and informational classes or organizational justice. But, as Hal put it, “I think our biggest competitive advantage was to understand that as deregulation changed the rules, we were no longer in the travel business as much as we were in the information business.” The Rosenbluth imagination was still at work after four generations and nearly 100 years. OJPS Great management is about character, not technique. JTST JMP JASMI AE As for the argument that management is unnecessary, think for a moment about what the world was like before the principles of scientific management rationalized production, democratized wealth, commercialized science, and effectively doubled life expectancy. JECTC Or rather, not even thanks, just no. Another characteristic of great managers is integrity. The overwhelmingly most common explanation is much simpler: capable management is so extraordinarily difficult that few people look good no matter how hard they try. Book: reprint in a different form (Roget's thesaurus of English words and phrases, 1987) Roget's thesarus of English … set up to develop potentials of individuals at a specified period. OJL AMI MRI Ralph Stayer of Johnsonville Sausage in Wisconsin is another CEO who, in the early 1980s, tried to empower and invigorate his workforce with large helpings of profit sharing and responsibility. JIBTVA TITLE: It closely resembles heroism. He ceased to be an ordinary useless manager and became a creature of flesh and blood. Human relations theory: a school of organizational thought which focuses on worker satisfaction, informal workplace organizations, and a means of influencing employee productivity. OJF He and his department heads drew up the list of 15 positions in a long, emotional meeting, and when it was over and his senior managers were about to go off and convey the bad news, Peace stopped them. , a management professor at the Massachusetts Institute of Technology in the 1950s and 1960s, felt that there are two different perspectives, which he … JWARP OJPsych He felt this was news he had to communicate himself, in part because he didn’t want the entire workforce to conclude that a wave of layoffs was in the making, in part because he felt he owed the individuals involved a face-to-face explanation. ODEM Semler swept this old world out the door. JHEPGC FNS resources which depend largely on the total commitment of the university leadership to the effective EMAE He wanted his employees to take on some of that worrying, and to achieve his end, he was prepared to do whatever it took. Almost all came to believe they could trust what he told them. The only real difference was that now instead of telling them what he wanted, he was making them guess. SN In the early 1980s, William Peace was the general manager of the Synthetic Fuels Division at Westinghouse, a relatively small unit that faced liquidation as a result of declining oil prices unless he could make it attractive enough to sell. If a company’s vision and strategy are to differentiate its offerings and create competitive advantage, they must be original. As the weeks went by, the workers he spoke to began to nod to him when he appeared, to listen to what he had to say, and then to argue with him face to face. best practices in implementation of policies and programmes for the advancement in knowledge, By giving them that opportunity, Cattabiani made himself difficult to demonize and impossible to dismiss, and from that moment forward, labor-management relations took a sharp turn for the better. He’d won a labor victory, but his prize was a factory full of sullen, angry workers determined to file grievances on every tiny deviation from the contract he had made them sign. He made two public announcements: “I do not choose to own a company that has an adversarial relationship with its employees” and “Employee participation will play an essential role in management.” He began losing his temper every time someone refused to participate in decision making or said, “It’s not my job.” He started using the monthly meetings to share more and more complex information, look at profit projections, and examine numbers such as scrap rates and productivity—areas over which factory workers had direct control. Psychological Review 50 (4), pp. It is hard to read stories like this one and the one about Cattabiani’s protégé, William Peace, and not get a sense that these two men and a great many men and women like them, at least brush the edges of something genuinely gallant, however industrial, however small the scale. Great management has to involve the kind of respect Peace showed for his subordinates, and it must also involve empowerment. And he didn’t stop there. MR OJIM ARS Getting people to do what’s best—for customers, for the business, even for themselves—is often a struggle because it means getting people to understand and want to do what’s best, and that requires integrity, the willingness to empower others, courage, tenacity, and great teaching skills. But Stayer was his own worst enemy. JCDSA OJE But with obvious dread, he persisted. AJPS He fired the one or two direct reports he had trained so well they could hardly act on their own initiative, and he stopped attending the meetings in which production decisions were made or even discussed. This was followed in 1960 by The Human Side of Enterprise, a book in which he presents a more comprehensive description of Theory X and Y and provides a number of Theory Y management practices … The human side of enterprise / Douglas McGregor McGraw-Hill New York 1960. Deregulation had just created turmoil out of order and stability. JSIP   We’ve already noted that most of us demand something in a manager that is larger than life, and I suggest that in really great managers, we get it. ETSN The Human Side of Enterprise consists of 3 parts and is in total about 250 pages. IJCM IJIS OJPed   181 Downloads  297 Views  Citations, A Preliminary Study on the New Generation Employees’ Human Resource Management and Enterprise Sustained Competitive Advantage—From the Perspective of Resource-Based View, DOI: AJOR By continuing to collect production data, he stayed in charge of production. We also demand that they master the management arts—strategy, persuasion, negotiation, writing, speaking, listening. WJET The results 10.4236/nr.2020.112004 Look closely at any company in trouble, and you’ll probably find that the problem is management. Copyright © 2006-2020 Scientific Research Publishing Inc. All Rights Reserved. 2016. Australian/Harvard Citation. It takes exceptional, sometimes heroic people to do it well. BLR JEMAA But we’re still in the Dark Ages when it comes to teaching people how to behave like great managers—somehow instilling in them capacities such as courage and integrity that can’t be taught. The Human Side of Enterprisemarked a watershed in management thinking which had previously been dominated by the scientific approach of Taylor, and formed the foundations for the current people … Select Journal ASM They went out on strike but eventually caved in when their war chest ran dry. AER When his immigrants were settled and had jobs, he collected their savings, five and ten cents at a time, until there was enough money to bring over a second member of the family and a third and a fourth, until the whole clan was safely in America. OJRad CRCM Even worse, he had refused them their annual wage hike. It comes very close to what we used to call honor, which in part means not telling lies to yourself. JBBS   But by the time he shook their hands and wished them luck, he hoped and believed they had come to appreciate his motives if not his choice of sacrificial lambs. OJEpi It was months later that he learned how the confrontation had played to those 15 people. Of course, business integrity means accepting the business consequences of a company’s acts, but for great managers, it also means taking personal responsibility. ABCR On the other side, management saw labor as lazy and selfish, and it tended to treat workers with contempt. Managing is not a series of mechanical tasks but a set of human interactions. IJCNS CWEEE The human side of enterprise. CSTA Verified Purchase The original book, The Human Side of Enterprise, by Douglas McGregor, was written in 1960, and is still relevant today. ACES OJST Toward the end of its second and final year, he announced that he would restore the remainder and immediately begin a profit-sharing plan that would distribute 30% of pretax profits to employees, half of this to hourly workers. AJCM McGregor, D. (1960) The Human Side of Enterprise. Profits grew (individual profit shares over a four-year period averaged out to a 36% increment to wages), productivity rose 30%, absenteeism fell to nearly zero, and grievances declined to one or two per year. The text deals with policies and practices in the management of human resources in business and industrial organization, examining them in the light of current social science knowledge about … AJAC OJSTA The human side of enterprise. To Enterprise and creativity as well headed the company ’ s happiness, say! Almost all came to believe they behave with integrity, but all of them probably lie awake nights about! Carried out the contract despite the problems it could—and did—add to the human side of enterprise harvard reference lives simply not telling lies to yourself Reserved... ” Forbes he headed the company stood financially we used to call,. Unless they knew which decisions he wanted, he effectively prevented successful delegation of quality control to,! 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