Kennisbankonderwerpen: Organisatieontwerp, Shared Service Centrum Uit diverse onderzoeken blijkt dat een belangrijke reden voor het opzetten van een ‘Shared Service Center’ (SSC) efficiency verbetering (lees kostenbesparing) is. By sharing a centralized IT group, business units gain many advantages. Create the shared services tenant. While working with the IT leadership of a large services company, I found everyone enthusiastic about the concept of shared services. Building a customer-focused culture is one good place to begin the path toward shared services. The Benefits of Shared Services. Shared services or shared services center (SSC) refers to a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service and is focused on defined business functions. There are two sources of funding for these internal investments. SSO betekent shared-service organization. Shared services may come from several different physical locations. It must never judge or control its customers, or say, “We know what’s best for you.” If there’s a need for auditing business units’ decisions, let the corporate audit group do it. You may say that this has been done for ages through centralization – in a what it has! IT Shared Services 1. What’s the real meaning of the term, and what should IT leaders be doing about it? Shared Services Nederland heeft een aantal tools ontwikkeld die de effectiviteit van uw shared services omgeving verhoogt. If it charges back for its products and services, then it’s obvious that business units can control how much they spend and what they buy. Beyond that, there is a specific set of behaviors that constitutes customer focus. Another reason for decentralization, and resistance to the idea of shared services, is the integration of IT with the business. Deliotte Consulting’s 2011 Global Shared Services Survey Results show an 11% increase in shared service centers since 2009. Shared Service Center. A shared-services organization gives business units absolute control over what they buy from it. IT Shared Services 2. It must view itself as a business within a business that exists to serve customers throughout the organization; and it must win market share by delivering great value with a high degree of customer focus. These functions are supported by IT and IT services … Centralization offers economies of scale. To succeed at shared services, the corporate IT group has to earn the position of “vendor of choice” through performance. Subscribe to access expert insight on business technology - in an ad-free environment. Beyond cost savings, centralization can improve the quality of service. Copyright © 2020 IDG Communications, Inc. A shared-services organization can avoid parallel training, product R&D, policy formulation and support functions. Otherwise, it doesn’t deserve clients’ business. Centralization also consolidates buying power. Shared Services. A shared services agreement is a model for delivering corporate support. Deze pagina is voor het laatst bewerkt op 31 jan 2017 om 12:06. The value proposition is primarily driven by its organizational structure. Her counterparts, business unit CIOs, were equally certain it meant that Mary’s corporate IT organization would answer to them. Instead of each of the three hiring their own person, they can share just two people. Centralization offers economies of scale. However, you do not need to implement chargebacks to give business units control over what they buy. It works by consolidating and combining services between business units and headquarters into one separate entity that is based on principles similar to the market. CFO’s realiseren kostenreducties met hun financieel shared service center (FSSC) van 75%. Je hebt met het FSSC 35% kostenreductie bereikt. It must reserve some of its time for professional development and product R&D. If corporate IT staff demand a monopoly—that is, force business units to buy from them “for the good of the company”—resentment builds and the pressures for decentralization increase. De tekst is beschikbaar onder de licentie. Sinds 2002 help ik CFO’s om aansprekende resultaten te boeken met hun FSSC. This ‘sharing’ not only leverages the delivery of services across business units, but also represents a ‘sharing’ of accountabilities and responsibilities between the shared services organisation and it’s customers. Eliminating redundancies also saves money. Shared services delivery models are becoming increasingly popular in the business world, as a way of driving growth and increasing profit margins. Adviezen bij een SSC praktijkcasus. https://nl.wikipedia.org/w/index.php?title=Shared_services&oldid=48509431, Creative Commons Naamsvermelding/Gelijk delen. Shared services are a common operational strategy designed to reduce costs by eliminating repetition of effort. Two, the corporation must provide a source of “venture funding” for capital investments and large, one-time improvement programs. The good news is that the behavioral principles of customer focus are well defined, and changing culture really isn’t all that tough or time consuming. Instead of each business unit owning its own IT group, they all buy some (or all) of their IT products and services from a central group. Let’s take a look at the benefits, and then what it takes to make it work. Greater specialization leads to performance improvements as widespread as greater speed, lower cost, higher quality and more innovation. A shared-services organization should be able to offer better products and services at a lower cost than business units can afford to make for themselves. The biggest of these is cost. A larger organization can support a broader, more diverse product line. A high-performance organization structures itself around lines of business (such as a branch of IT engineering, or a specific service)&151;not traditional roles, responsibilities, processes or vendor products. As business units find themselves using shared infrastructure and interoperable systems, they may collaborate more (and better) across boundaries. Instead of having each business division within the company hire its own typi… This involves not just customer-focus training, but a cultural change process that is comprehensive and lasting. Some vendor licenses can be shared at a lower unit cost. Another common reason for decentralization is to allow business units to control their IT priorities. 3 min read Het opzetten van een Shared Service Center (SSC) is een veelgehoorde ontwikkeling in de IT en ICT op dit moment. shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. Online Tool met een diagnose en advies voor uw organisatie om u een beeld vormen van … Meanwhile, Eric, the CFO, understood it to mean chargebacks. This narrow vision certainly will not achieve the promise of shared services. But all too often all those gains are overshadowed by an inability to assess exactly how successful the SSO is proving, caused by a lack of proper measurement of existing service levels and operating costs before beginning a shared service implementation. Shared Services represents the specialty roles, people, and services required for the success of an Agile Release Train (ART) or Solution Train, but that cannot be dedicated full-time. Een Shared service center is een entiteit binnen een organisatie die bestaat uit verschillende units en is belast met het leveren van diensten aan de verschillende units. If done right, outcomes may also include improved controls, better data … A shared-services organization must deliver a better deal than business units can provide for themselves. The biggest of these is cost. At least in theory. Benefits… 5. When staff specialize in a single IT specialty, they get good at what they do. Because these individuals have specialized skills—often single-sourced and typically quite busy—each Agile Release Train (ART) and Solution Train must plan to engage the shared services personnel it needs, … Almost always, a bigger organization can drive a better deal. En nu wil je de volgende stap zetten zodat het FSSC 75% kosten reduceert. They keep up with the pace of technological change, improve their methods and tools, accumulate experience in their profession, develop templates and reusable objects and ultimately deliver higher quality at a lower cost. But, caution. This is, essentially, a sales function. Total demand is less than the sum of all units’ peaks. What’s beneath all the buzz about shared services? IT Shared Services Center 8 A powerful organization to reach cost savings, process efficiency and even business transformation Success Story : Industrialization of processes A company which produces cement and concrete has launched a program to implement an IT Shared Services … Perhaps most importantly, a consolidated organization can support a higher degree of staff specialization. There’s one other prerequisite to value: An organization must continually invest in itself to remain competitive. It’s not project management, and it’s not a part-time job for IT leaders. Get started Recent research into the application of market economics within organizations shows that, in essence, a market effect can be created when a shared-services organization considers its budget a “pre-paid account”—a checkbook that belongs to its clients. Shared Services refers to a group of centralized, non-revenue-generating operations that support multiple divisions, or lines of business, of the company. It must acquire new methods, tools and infrastructure. One, pricing must incorporate the appropriate level of indirect costs of unbillable time and ongoing improvements. Copyright © 2005 IDG Communications, Inc. As we all know, shared services can perform a host of functions for an organization, from cutting costs and increasing efficiency through to driving wholesale business transformation at a philosophical level. This involves getting right the organization’s culture, structure, work flows and internal economy. By sharing a centralized IT group, business units gain many advantages. Back in the 1920s, for example, an Underwood typewriter cost $100 and typists were highly trained employees. If you don't already have a shared services tenant, click Create shared services. A shared-services organization risks living high up in the corporate cloud and not appreciating the unique strategic needs of business units. A great client of Morgan McKinley’s who participated in the foundation of Siemen's HR Shared Services Centre and subsequently worked as its director offers us an insight into the pros and cons of Shared Service … Shared services ("gedeelde diensten") zijn de samengevoegde en gestroomlijnde voorzieningen in een (meestal) grotere organisatie die door meerdere organisatieonderdelen worden gebruikt. Shared Services Agreement: Everything You Need to Know. Contact him at dean@ndma.com or visit his website for information that can help you implement these ideas, or with suggestions for other buzzwords to analyze in future columns. We provide modern, secure and reliable IT services so federal organizations can deliver digital programs and services that meet Canadians needs. Fortunately, you don’t need to own your own grocery store to control what you eat. A shared-services organization cannot judge and control its customers and then expect to be considered their partner and vendor of choice. These corporate IT functions may be shared, but they’re a far cry from being service oriented. One business unit’s peak load may occur at a time when other business units are slow. Business units will learn that they get a better deal without any loss of autonomy when they buy rather than make IT. Het instellen van shared services wordt gedaan vanuit efficiëntie- en effectiviteitsoverwegingen waarbij ervan wordt uitgegaan dat het op één plaats samenbrengen van specialismen schaalvoordelen met zich meebrengt. Hoe succesvol invoeren. Een Shared service center is verantwoordelijk voor de uitvoering en afhandeling van operationele taken zoals, salarisadministratie, IT, Juridische ondersteuning, compliance, security en boekhouding. But the benefits of shared services are far reaching. They may involve numerous business functions and IT processes. To implement ESM, strengths must be combined incrementally in terms of tools, service desk and processes, while each department maintains its own expertise. Oh, they do one more thing: They get business units upset about “taxation without representation” and put the shared-services organization on the defensive about its costs. Mary, the corporate CIO, was certain it meant centralization of the IT function. Chargebacks are quite different from allocations, which distribute costs among business units after the fact based on a formula that’s roughly based on utilization. Introduction IT shared services model optimises the company investment in IT services, systems and infrastructure to achieve the company strategic outcomes 4. Shared Services Canada (SSC) delivers digital services to Government of Canada organizations. Implementing a market-based internal economy—more than just chargebacks; indeed, with or without chargebacks—is an essential element of the shared-services concept. We created it to capture some of the key points and lessons learned over two decades of helping companies through the complex, demanding journey that is a shared services implementation. Sponsored item title goes here as designed, Top 9 challenges IT leaders will face in 2020, Top 5 strategic priorities for CIOs in 2020, 7 'crackpot' technologies that might transform IT, 8 technologies that will disrupt business in 2020, 7 questions CIOs should ask before taking a new job, 7 ways to position IT for success in 2020, 20 ways to kill your IT career (without knowing it), IT manager’s survival guide: 11 ways to thrive in the years ahead, CIO resumes: 6 best practices and 4 strong examples, 4 KPIs IT should ditch (and what to measure instead). It consisted of centralizing and industrializing some common services in 1 organizational structure, which were then charged back to internal clients. At least they get the job done. It can support its products better globally, 24/7. The concept of a shared services center was developed in the United States in the 1980s to reduce costs of low value, back-office activities such as payroll or accounting. SSC en verantwoordelijkheid. Shared Services is the delivery of those functions or processes that can be delivered to the corporation from a "shared" delivery model. It seems obvious (if you haven’t marked where you c… The path to IT shared services and standardization Valmont Industries’ CIO, John Kehoe discusses how taking an enterprise view allows IT to be more strategic. Introduction Benefits Project Phases Organization Structure Index 3. It’s not a simple undertaking. What is governance and what should IT leaders be doing about it? It can even reuse code, offering what appear to be customized solutions built on common components. Technology has often been the driver for shared services within an organization because it can be expensive to purchase, maintain and train employees to use. Clients then decide what products and services they’ll buy with their finite spending power, and they’re invoiced for what they get. Imagine three business units, each of which needs a certain specialty for roughly two-thirds time. The concept of an IT department as a shared-services organization is, at the highest level, an alternative to decentralization. It’s the right thing to do. Consider the four things that corporate IT departments must do well to become a vendor of choice. Account managers are responsible for a healthy relationship between business units and IT staff, and for aligning IT with the strategic needs of the business units. Adopt these four best practices for building a data strategy. A high-performance shared IT organization will attract market share over time. Account managers are trained in methods of strategic opportunity finding, needs assessment, benefits measurement, consortium facilitation, contract brokerage, etc. Don’t put your bottom line at risk. The GRID approach can be instrumental in aligning shared services behind core strategic goals beyond efficiency and cost savings. The benefits of a shared service model may go beyond just cost savings. Author of six books, numerous monographs, columns and articles, he brings innovative systematic approaches to what others consider the “soft” side of leadership. Reason for decentralization, and people they can share just two people the quality of service increasingly in... These corporate IT function that ’ s corporate IT departments shared services it do to. One-Time improvement programs diensten aan de organisatie, businessunits of afdelingen deliotte Consulting ’ s one other prerequisite value. 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