Get Godiva customer service help. The fact that they waited a week to notify me was completely unprofessional. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. I will try See’s Candy next time for my holiday gift buying.  Try one and see for yourself! I ordered Godiva chocolates, via Amazon, for a relative's birthday. Afraid it won't look real or feel comfortable? We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. And the chocolates will actually be fresher ordering from us." Read honest and unbiased product reviews from our users. I asked when her when they would receive it. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Godiva has lost 1 loyal, faithful customer. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. They won't exchange them,! Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. Twenty-four hours later I receive an email stating my order could not process. They deserve a … Specialties: Whether you're interested in wigs for convenience, travel, career, romance or hair loss challenges as a result of medical treatment, you have found the right place! Stay away from them! I told her it was NOT out of stock when I ordered. Ridiculous. She could not guarantee anything. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I cannot believe there is no one who can help me. Just received two boxes from my son for mother's day. I just ended up canceling my order. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. By using this website you agree to our Cookies Policy. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! There are currently 1 customer review posted about Godiva Chocolates. I urge you to do the same. Not sure what working remotely and inability to use your official email have to do with one another. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. This is unconscionable. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. This is one of the worst cases of customer service I have seen. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. She could not guarantee anything. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. It say free shipping! I have always held Godiva in high regards. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. Find helpful customer reviews and review ratings for Godiva Signature Truffle Assortment - 16 Pieces at Amazon.com. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. Read honest and unbiased product reviews from our users. I asked when her when they would receive it. Personally I would not pay a pound a bag for the state of them. I placed order 1003757842 and it took a week to ship. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. NEVER again. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Resolve your complaint. Good chocolate, horrendous service. Additionally, they do no charge shipping cost specially on big orders. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. If I can give a zero star, I definitely would. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Again, the purchase of what looks like a simple Godiva gift card is not that. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. No problemo. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. They sound like they don't care and do not value customers even if they lose big orders. No problemo. I have chatted on line, written three times and talked directly to customer service. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. Godiva is a big name in the fine chocolate market. First time customer ordering gift baskets from Godiva for a business event. The fact that they waited a week to notify me was completely unprofessional. At Godiva's Secret Wigs, we don't carry thousands of wigs,… It is incumbent upon you to do so. She could not send me a detailed email of this offer, as all emails are "electronically generated." They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. It is take forever to ship ! Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. ... We collate all the best reviews from around the Internet so you can view them in one place ... Great delivery time considering the current situation and even better customer service. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. If you cancel an order with Godiva, they WILL NOT notify your bank. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I called and they want me to just re-order the items as if nothing happened. She asked me (sweetly) if I wanted to cancel the order. No guarantee this will reach intended party before xmas. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Very disappointed ! Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. THERE IS NO CHAT LINE.She told me to "have a good day". I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. I'll never buy from them again! On a positive rectifying my first problem Godiva customer service was excellent. Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. I have had no response over email and no one is answering the phone. Are you kidding me? I was TOLD by the person in the WAREHOUSE it would arrive on time. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. It say free shipping! Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. Poor customer service Read real consumer reviews and first-hand experience stories. I told her it was NOT out of stock when I ordered. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. Advise items need to be packaged with care. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Ridiculous. I asked if it would be before the new year. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. See's Candies has a very modest customer service and will make you feel valuable. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! I advised her I would be submitting this as a poor company review online. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." First time customer ordering gift baskets from Godiva for a business event. I did not make an unreasonable request to have this particular order received Dec. 18 or before. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I have chatted on line, written three times and talked directly to customer service. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I have been charged 3 times for 1 item. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Not sure what working remotely and inability to use your official email have to do with one another. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. It will arrive late. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. Customer service tried to blame the shipping carriers. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. Write a Review Edit This Page. Godiva has lost 1 loyal, faithful customer. It will arrive late. She didn't know when it would be back in stock. I feel that’s a load of crap & will never shop with Godiva again. It seems that they are taking the issue conveniently as if they are so used to complaints. I literally received customized, one-off items faster. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. I have spent HUNDREDS of dollars on Godiva – never again. The girl on the phone said it wasn’t shipped yet that it would go out next week??? OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! Online store is terrible. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. I advised her I would be submitting this as a poor company review online. STAY AWAY FROM THIS STUPID COMPANY. Godiva is not some small town shop, it is a multinational company with almost a century of experience. Customer service totally unimpressive would not buy from them again. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12. Premium chocolatier but no packaging just items thrown in box and left to batter around! If I can give a zero star, I definitely would. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. Twenty-four hours later I receive an email stating my order could not process. Personally I would not pay a pound a bag for the state of them. But I expect to be ignored here too. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. Review by Kiera Powell 7 months ago. Ordered chocolates but it came up with an error. I read the reviews AFTER I ordered a 36 piece box of Godiva. I contacted Godiva get me a replacement order and they refused. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. A free inside look at company reviews and salaries posted anonymously by employees. Read honest and unbiased product reviews from our users. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. . From Everything.Sucks. A Hugh Thank You to Godiva Secret Wigs Just want to say a big thank you to Rochelle and Danielle owners of Godiva secret wigs. On a final note, she provided me with a long and detailed education on gift cards. She didn't know. Lesson learned. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." I placed several orders on Nov. 16th. I had a hunch since I came across with the same agent when going back to online chat. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. THERE IS NO CHAT LINE.She told me to "have a good day". Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). Godiva boutiques are excellent but online needs to improve. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." 636 Godiva Chocolatier reviews. This card can ONLY be used at local Godiva boutique stores. They mailed the package November 2nd. Find the best companies in Food Manufacturers category: Ferrero Rocher and Godiva, Ferrero Rocher vs Oreo, Godiva vs Russell Stover Candies I have emailed customer service to arrange a return and refund. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Thanks . I wish I had read the reviews prior to placing the order. Contacted Godiva to exchange the order since I don't like milk chocolate. This is unconscionable. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. It would take forever to get hold of a live agent only to direct you to … After five days, I still had no tracking number. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. This is a total gimmick, collecting money with very restricted ability to redeem the card. If someone could get back to me on here that would be appreciated. On a positive rectifying my first problem Godiva customer service was excellent. I read the reviews AFTER I ordered a 36 piece box of Godiva. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. So annoyed. Advise items need to be packaged with care. I did not make an unreasonable request to have this particular order received Dec. 18 or before. And the chocolates will actually be fresher ordering from us." We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review Again, the purchase of what looks like a simple Godiva gift card is not that. It seems that they are taking the issue conveniently as if they are so used to complaints. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. Contacted Godiva to exchange the order since I don't like milk chocolate. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. Godiva is a BIG SCAM and WORST Customer Service! Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. I have always held Godiva in high regards.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! It's now been a week & I have had no update. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. 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